FAQs
ππ²πΆπππ¦π»π΅π β Frequently Asked Questions (FAQ)
1. Where is my order?
Once your order ships, you will receive a tracking number.
You can track your package anytime using our Track Order page:
π https://fimzytechhub.myshopify.com/pages/track-order
2. How long does shipping take?
Processing time: 1β3 business days
Shipping time: 7β15 business days depending on your location.
Busy seasons (holidays) may take longer.
3. Do you offer refunds or returns?
Yes! If your item arrives damaged, incorrect, or you want to return it, please check our full policy:
πhttps://fimzytechhub.myshopify.com/pages/return-policy
4. What if my tracking is not updating?
Tracking updates may take 24β48 hours to appear.
Carriers may also delay scans on weekends or holidays.
If it takes longer, contact us and weβll help you.
5. I entered the wrong address β what do I do?
Contact us immediately with your correct address.
If the order has not shipped yet, we can update it.
6. Can I cancel my order?
Orders can only be cancelled within 12 hours of purchase.
After that, the order is already being processed.
7. What if my package is lost or delayed?
If your order is delayed, lost, or stuck in transit, reach out to us and we will assist you with a solution.
8. How do I contact support?
You can reach us through our Contact page: